Shipping & Returns

Every Celestial Gems order ships from Brisbane, Queensland.

Shipping within Australia

• Orders are usually dispatched within 2 business days.
• All orders ship with tracking via Australia Post. You'll get your tracking number by email as soon as your order is on its way.
• Shipping costs are calculated at checkout based on your address.
• Every stone is packed securely in a protective box so it arrives exactly as it left us.

International orders

We currently ship within Australia. If you're overseas and have your eye on a stone, email support@celestialgems.au and we'll see what we can do.

Returns and change of mind

• Changed your mind? You can return a loose gemstone within 14 days of delivery for a refund, as long as it's in the same condition it arrived in.
• Email us first at support@celestialgems.au with your order number and we'll send you the return details.
• Return postage for change-of-mind returns is paid by the customer. We recommend a tracked service, as we can't refund a stone that doesn't reach us.
• Stones that have been set into jewellery, or pieces made or altered to order, can't be returned for change of mind.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a stone arrives damaged, isn't as described, or has a major problem, you're entitled to a replacement or refund. Nothing in this policy limits those rights. Just get in touch and we'll make it right.